Assistant Community Managers - Apartment Homes

North Hollywood, CA

Job ID: WH-A-AH-04 Category: Apartment Management Pay Rate: DOE

CSI seeks an Assistant Manager to join our client’s Apartment Community.

Assistant Managers help staff create the best experience for prospective and future residents, reach occupancy goals and develop loyal relationships with service providers, property owners and residents.

Responsibilities may include:

  • Assist with marketing and promotional efforts, including ad tracking, signage, mailings and events
  • Maintain resident files and address complaints in a timely manner
  • Collect rent, deposits and hold fees
  • Bookkeeping with appropriate software
  • Record delinquencies
  • Post late notices
  • Acts as main point of contact in the absence of the Property Manager
  • Develop resident retention plans
  • Develop marketing strategies to increase traffic
  • Implement strategies to meet monthly revenue goals
  • Prepare reports about: property performance, data summaries, trends
  • Post ads and plan or participate in open houses
  • Monitor rental collections, occupancy rates, move ins and move outs
  • Monitor community appearance and oversee repair needs
  • Enforce community rules
  • Inspect vacant units and request repairs
  • Respond to resident complaints, concerns and requests
  • Build strong resident relations and provide excellent customer service 
  • Coach team members
  • Supervise and train on-site staff
  • Show vacant units

Ideal candidates should possess a dynamic personality with an ability to interact and connect with all different personalities. Extraordinary communication skills coupled with a confident approach is critical to this role. A can-do spirit with proven reliability is required.

You must be proficient in Microsoft Office, internet usage, and have at least two years' experience working in residential leasing.

Requirements:

  • Professional appearance
  • Reliable means of transportation
  • Proven ability to be prompt and on time every day
  • Outgoing, self-motivated, and highly RELIABLE
  • Attention to detail is a must
  • Excellent verbal and written communication skills and telephone manner
  • Ability to solve problems and work with minimal supervision
  • Office skills: customer service, typing, clerical, MS Office, telephone
  • Friendly, outgoing and display a positive, upbeat attitude
  • Self-motivated individuals who are excellent multi-taskers and HIGHLY reliable excel in this role

 

A Big Plus:

  • Bi-lingual skills
  • Knowledge of LIHTC (Low-Income Housing Tax Credit), Affordable Housing, Section 8, Fair Housing Laws, Health and Safety issues
  • Knowledge of property management software such as YARDI, MRI, ONESITE, POP CARD, ON-SITE or YIELDSTAR
  • Experience with AR/AP, bookkeeping, posting rents, notices, budgeting, and financial reporting


Successful candidates may have previous backgrounds in: real estate, banking, customer service, management, retail, restaurant, hospitality/hotel, reception, administrative and sales. 

 

Temporary, temporary-to-hire and direct hire placement for qualified individuals. Temporary roles are a great way to get your "foot in the door", showcase your skill set and often result in full-time opportunities for strong performers. Looking for part time?

Other roles we staff include: Property and Leasing Managers, Assistant Managers, Leasing Consultants and Specialists, Bi-lingual Leasing and Maintenance professionals, Administrative Assistants, Concierges, Front Desk Support, Bookkeepers, Maintenance  / Turnover / HVAC Technicians, Maintenance Supervisors, Porters, Groundskeepers and Housekeepers.

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Andrea Hesse
Property Management Division

Andrea joined CSI as a Property Management staffing consultant in 2009. Based at the Woodland Hills branch, she assists clients from Santa Barbara to Lancaster to Burbank and is an expert at matching the right applicant with the unique needs of every apartment community. Her services include temporary coverage, temp to hire and direct hire placement as well as payrolling (a great way to test out potential employees) and works with leasing consultants, maintenance technicians and property management professionals at all levels.

Andrea takes pride in her responsiveness to clients, making herself available 24/7, and jokes that she fills orders in her sleep. Her candidates appreciate that she goes above and beyond basic guidance – she practically doubles as a life coach! For Andrea, the reward is helping good people find work with clients that value their staff. When she isn’t staffing the Property Management industry, Andrea loves camping, travel and making time for family and friends.

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